Lynchburg Business Insider Blog

Lynchburg Welcomes Convergys, Leader in Global Customer Management

Posted by Office of Economic Development on Jan 27, 2017 9:10:11 AM

Convergys Corporation, a global leader in customer management, will open a new location in Lynchburg, Virginia later this year. The new site will be located at 2840 Linkhorne Drive with the potential to add more than 600 new jobs to the community over the next 36 months. It is the company’s first location in Virginia. The company is currently beginning work to buildout the facility and will be hiring in summer 2017 for customer service representatives.

"We are thrilled to welcome a new corporate citizen to the Lynchburg community, reinforcing our City’s skilled workforce and strong business community," said Joan F. Foster, Mayor of Lynchburg. "Convergys’ decision demonstrates that Lynchburg is not only a great place to live, work and play, but also an excellent place to do business.”

"This project represents an important investment in the City of Lynchburg," said H. Michael Lucado, Chair of the Lynchburg Economic Development Authority. "The considerable job creation, in addition to the Convergys’ investment in property redevelopment, will have a tremendous impact on our community for years to come."

“We are excited to join the Lynchburg community,” said Krista M. Boyle, Vice President Corporate Communications at Convergys. “We look forward to sharing hiring and grand opening details in the coming months.”

Who is Convergys?  We were founded almost 30 years ago and are headquartered in Cincinnati, OH.  In the U.S., we are the largest customer service provider and the second largest provider globally.

What does Convergys do?  We have a history of commitment and dedication to excellence in serving many of the largest brands and government agencies to solve problems and answer questions for customers across all interaction channels, such as mobile, text, chat, social, email and interactive voice response.

What does Convergys believe in?  Our mission is to set the standard in our industry through unparalleled care for our clients, customers, and people. Our most important asset is our people – we believe in building careers and nearly 80% of our frontline managers are promoted from within.  We uphold our values to Put Customers First, Grow as a Team, Do the Right Thing, and Serve the Community.

Topics: Business Attraction, Redevelopment